FAQs 

How Do I Join FRANKSKINCARE BEAUTY REWARDS ?
Simply create a FRANKSKINCARE customer account and you will automatically become part of our Beauty Rewards Program or you can view and claim rewards at Check Rewards Points on the bottom left of your screen.  

How do I earn loyalty points?
Earn 1 point for every $1 you spend online, at pop-ups and our flagship store. Each time you spend you will receive an email with your updated loyalty points balance. Use your loyalty points to claim the rewards that you want, or save them up to unlock higher points required rewards. 

Do make sure that you use the same email address for each purchase. 

*You can choose to claim rewards to be use on either online or at store only but not both. 

How do I check my loyalty points balance and redeem rewards?
Each time you shop online, at pop-ups and our flagship store, you will receive our loyalty program email with your updated loyalty points balance. From our email, click into your customer portal, here you can claim rewards. You can also log in from our website by clicking on our Check Rewards Points button at the bottom left. 

How do I use my rewards?
When you've unlock a reward, you will receive a unique reward coupon. You can redeem your reward coupon on our payment page during checkout. Just copy and paste your unique code into the Discount bar and click Apply (only one coupon code per order). 

To apply a reward at store, simply inform FRANKSKINCARE staff of the email that you registered with. 

How long does the points last?
There is no expiry to the points.

How long does the coupon last?
All coupons have a one year expiry, so we will encourage you to claim the reward only before you make a purchase so you know where you are going to spend it and to accumulate for bigger rewards. 

Terms and Conditions

• FRANKSKINCARE reserves the right to modify or cancel coupons at any time.
• Coupons can only be redeemed once.
• If you redeem your coupon online for a purchase less than the full value of the coupon the balance of the coupon is not redeemable on another purchase