FAQs 

How Do I Join FRANKSKINCARE BEAUTY REWARDS ?
If you have recently made an order on our website, your account have already been created for you. Otherwise, simply create a FRANKSKINCARE customer account and you will automatically become part of our program. Or you can join by using the button Check Rewards Points on the bottom left of your screen.  

How do I earn loyalty points?
Earn 1 point for every $1 you spend online, at pop-ups and our soon-to-be-revealed flagship store. Each time you spend you will receive an email with your updated loyalty points balance. Use your loyalty points to claim the rewards that you want, or save them up to unlock higher points required rewards. 

Do make sure that you use the same email address or mobile number for each purchase. 

*You can choose to claim rewards to be use on either online or at store only but not both. 

How do I check my loyalty points balance and redeem rewards?
Each time you shop online, at pop-ups and our soon-to-be-revealed store, you will receive our loyalty program email with your updated loyalty points balance. From our email, click into your customer portal, here you can claim rewards. You can also log in from our website by clicking on our Check Rewards Points button at the bottom left. 

How do I use my rewards?
When you've unlock a reward, you will receive a unique reward coupon. You can redeem your reward coupon on our payment page during checkout. Just copy and paste your unique code into the Discount bar and click Apply (only one coupon code per order). 

To apply a reward at store, simply inform FRANKSKINCARE staff that of the email or mobile that you registered with. 

How long does the points last?
All the points that you have accumulated will expire in April next year. Eg. Collect now and expire on 15th April 2018.

How long does the coupon last?
All coupons have a one year expiry, so we will encourage you to claim the reward only before you make a purchase so you know where you are going to spend it and to accumulate for bigger rewards. 

Can I update my past purchases?
Yes, If you have purchased at our pop-ups or website in the past 3 months but have not recorded your email with us, do sign up for an account and send us a Facebook message to update the points. We can verify your points with receipts, part of ur statement or confirmation emails. 

Terms and Conditions

• FRANKSKINCARE reserves the right to modify or cancel coupons at any time.
• Coupons can only be redeemed once.
• If you redeem your coupon online for a purchase less than the full value of the coupon the balance of the coupon is not redeemable on another purchase

Don't forget to CLICK that Pink button on the bottom left to get on with our Beauty Punch List  !